Refund policy

Return Policy

Returns are accepted within 14 days of the merchandise delivery date for STORE CREDIT ONLY. Items must be in new condition (tags must be attached, no signs of wear, no smell). Items in the final sale category are not eligible for return. Final sale includes: sale items discounted beyond 20%, personalized items, socks, tights, hair accessories, and hats. No exceptions.

• Tortoise & Hare has the right to inspect all returns and if not received in new condition, we cannot issue a store credit. 
• NO exchanges will be made. A store credit will be issued within 5-7 business days of our receipt of your returned items and new items can then be ordered.
• ALL returns must be made within 14 days upon receipt of the order, no exceptions.
• Any returned items received by us beyond the 14-day return period, not in new condition, or included in the final sale category will be sent back at the buyer's cost.
• We do not offer price adjustments or price matching. 
• For any questions or order inquiries, please email us at CustomerService@ShopTortoiseAndHare.com. Please allow 48 hours for a response during regular business hours. 

Please begin your return process by accessing self-serve returns here: https://shopify.com/89272221982/account

Please mail returns along with your order number/name/email to:

Tortoise & Hare Boutique
22 Hemingway Road
Madison, AL 35756

FINAL SALE ITEMS:
Sale items discounted beyond 20%, personalized items, socks, tights, hair accessories, and hats. No exceptions.

ORDER CANCELLATION:
Once an order is placed and shipping confirmed, we cannot approve a cancellation. If an order is cancelled prior to shipping confirmation, a store credit will be applied to customer's account.