CustomerService@ShopTortoiseAndHare.com

Tortoise & Hare Boutique
P.O. Box #149
Madison, AL 35758

Welcome! I'm Nicole Crimi, and I'm so happy that you're here! I have the honor of being the owner of Tortoise & Hare Children's Boutique where we specialize in classic, Southern children's clothing.

As a mom of two little ones, I know that certain outfits hold special meaning and that finding that perfect outfit can sometimes be a challenge. Therefore, it's my goal to create a thoughtfully curated collection of timeless children's clothes to fit all occasions and sizes from newborn to 12 youth.

Owning Tortoise & Hare is truly a dream come true, and I've so enjoyed picking out special and unique items for playdates to special occasions and everyday in between!

Thank you for allowing us to share in the joy of childhood!

Pickup

• Free pickup is offered for our local customers
• Most orders are processed and ready for pickup in 24hrs or less
• We will contact you with pickup details once your order is ready
• Please note that Properly Tied items are not available for pickup

Shipping

• Free shipping for orders $100.00 and up
• Shipping is $7 for purchases under $100.00

Processing: Orders placed Monday-Friday before 2pm will be processed and shipped within 48 hours. Orders placed on weekends and holidays will be processed within 48 hours on the next business day.

*Tortoise & Hare is not responsible for lost or stolen packages once tracking information reports delivered to address provided. Please contact your local USPS for help on recovery of packages. 

Return Policy

Returns are accepted within 14 days of the merchandise delivery date for STORE CREDIT ONLY. Items must be in new condition (tags must be attached, no signs of wear, no smell). Items in the final sale category are not eligible for return. Final sale includes: sale items discounted beyond 20%, personalized items, socks, tights, hair accessories, and hats. No exceptions.

• Tortoise & Hare has the right to inspect all returns and if not received in new condition, we cannot issue a store credit. 
• NO exchanges will be made. A store credit will be issued within 5-7 business days of our receipt of your returned items and new items can then be ordered.
• ALL returns must be made within 14 days upon receipt of the order, no exceptions.
• Any returned items received by us beyond the 14-day return period, not in new condition, or included in the final sale category will be sent back at the buyer's cost.
• We do not offer price adjustments or price matching. 
• For any questions or order inquiries, please email us at CustomerService@ShopTortoiseAndHare.com. Please allow 48 hours for a response during regular business hours.

To start your return, please click here and follow the prompts -> Start Your Return

Please mail returns along with your order number/name/email to:

Tortoise & Hare Boutique
P.O. Box #149
Madison, AL 35758

FINAL SALE ITEMS:
Sale items discounted beyond 20%, personalized items, socks, tights, hair accessories, and hats. No exceptions.

ORDER CANCELLATION:
Once an order is placed and shipping confirmed, we cannot approve a cancellation. If an order is cancelled prior to shipping confirmation, a store credit will be applied to customer's account.